Terms and conditions

Acceptance of Terms

By accessing or using The Jacket Merchant website and services, you agree to these Terms & Conditions. By placing an order, you confirm that all information provided is accurate, complete, and not fraudulent, forming a legally binding agreement with The Jacket Merchant.

If you do not agree with these terms, please refrain from using our website or services.

FAQs

We recommend reviewing our FAQ’S for details regarding products, sizing, ordering, shipping, and returns.

If you need further assistance, our customer support team is always available to help.

Order Placement Process

Our ordering system is designed to be secure and user-friendly.

  • You will receive an order confirmation email after placing your order
  • If you do not receive it within 24 hours, please contact us to confirm your order

We reserve the right to cancel or decline any order suspected of fraudulent activity or policy violations.

Payments

We accept payments via:

  • Visa.
  • MasterCard.
  • American Express.
  • Square.

All purchases must be completed through our official website.

Prices are listed in US Dollars (USD) and do not include applicable taxes, customs duties, or import fees unless stated otherwise.

Use of Celebrity and TV/Movie-Inspired Images:

At The Jacket Merchant, our designs are inspired by iconic fashion styles worn by celebrities and featured in popular TV shows and movies. All images displayed on our website are used strictly for inspiration and reference purposes only.

The use of such imagery does not indicate, imply, or suggest any affiliation, sponsorship, or endorsement by any celebrity, television network, production company, or film studio.

If you have any concerns regarding a specific product image or believe that an image should be removed or revised, please contact us through our Contact Page. We will review all requests promptly and take appropriate action.

Our Commitment to Customer Satisfaction

We strive to offer high-quality products at competitive prices.

Promotions and discounts may be offered periodically and are subject to change without prior notice.

Shipping & Delivery Policy

We offer free shipping to the USA, UK, Canada, and Australia.

Shipping fees may apply to other regions and will be calculated at checkout.

Customers are responsible for any applicable customs duties, taxes, or import charges in their country.

For more details, please refer to our Shipping Policy page.

Secure Online Shopping

We use SSL encryption to safeguard your personal information. All payments are processed securely, and we do not store sensitive financial data.

Order Cancellation

Orders can be canceled free of charge within 7 days of placement.

After this period, cancellations will no longer be accepted.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.

  • Items must be unused, undamaged, and in original condition.
  • Exchange orders may take 10–15 business days to process and ship.
  • Refunds are issued after inspection and may take 10 business days.

Please note:

  • Shipping charges are non-refundable.
  • Restocking fees may apply.
  • Returns or exchanges are not accepted for used, damaged, or altered items.

For complete details, please review our Return & Exchange Policy.

Copyright Material

All material on this website is Copyright Material and The Jacket Merchant is protected by copyright laws. You shall not use the contents and images for illegal purpose as is strictly prohibited. All rights are reserved and TM.

Contact Information:

Address: 9082 Parkway East, Unit 15
Birmingham, AL 35206,
United States

Phone Number: +1 628 262 5246
Email:[email protected]