- How can I pay for my order with TheJacketMerchant.com?
The Jacket Merchant only accepts PayPal for payment.
- When is my credit card charged?
Your credit card will be charged as soon as you finish the payment process through PayPal.
- When will I get my stuff?
The Jacket Merchant processes the order the same day, and each item will show the expected time to process and ship out depending on the location of our customers .All items will show availability information both on the product page and on the shopping cart page. However, it will take about 8-10 working days.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast.
- How do I protect my Leather jacket from the rain?
It is recommended to avoid the rain or carry an umbrella as rain drops may leave a mark on the finish of the jacket. If your leather garment does get wet, hang it on a well shaped hanger and allow it to dry at room temperature .
- How do I know what size to get?
For the sizing guide we have a size chart. Size charts link is next to the size options when you are viewing a product. For sizing query, it may be useful if u better ask us.
- How can I track my order once it has shipped?
Once your order has shipped, you will receive an e-mail with your order´s tracking number. You may also follow your order by signing in to your account and selecting My Account – Order Status
- How can I contact US Leather Firm if I have any query?
If you have any queries regarding products,sizing or anything you want to ask , feel free to contact our customer support by signing up in the contact form.