Delivery Information

At The Jacket Merchant, we are dedicated to providing a smooth, transparent, and reliable shipping experience. Please review the details below before placing your order.

Delivery Options

Standard Shipping – Free

Estimated Delivery Time: 6–10 Business Days

Includes:

  • Processing Time: 2–5 business days
  • Shipping Time: 3–5 business days

Expedited Shipping – $30.00

Estimated Delivery Time: 4–8 Business Days

Includes:

  • Priority order processing
  • Faster courier transit

Please note: Expedited shipping fees are non-refundable once the order has been processed.

Order Processing

All items are made-to-order and prepared after payment confirmation.

Processing time may vary depending on:

  • Selected size
  • Product availability
  • Production requirements

Orders are not shipped on the same day they are placed.

International Fulfillment

To maintain high-quality standards and accurate sizing, The Jacket Merchant partners with global manufacturing and fulfillment facilities.

Depending on availability and product specifications, your order may be shipped from an international location.

By placing an order, you acknowledge and accept this fulfillment process.

Shipping Carriers

We use trusted courier services, including:

  • FedEx
  • DHL
  • UPS

The carrier is selected based on your location and service availability.

Tracking Information

  • An order confirmation email is sent after purchase
  • Tracking details are provided once your order is shipped
  • Please allow 24–48 hours for tracking updates to become active

Customs Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees, which:

  • Are determined by your country’s regulations
  • Are not included in the product price
  • Must be paid by the customer

The Jacket Merchant does not control or estimate these charges.

Shipping Address Requirements

Please ensure your shipping address is complete and accurate.

We do not ship to:

  • P.O. Boxes
  • APO/FPO addresses

Delivery Delays

Delivery times may be affected by factors beyond our control, including:

  • Customs clearance procedures
  • Courier service delays
  • Weather conditions
  • Government regulations

Failed Delivery or Refused Shipments

The Jacket Merchant is not responsible for delays or losses resulting from:

  • Incorrect or incomplete shipping information
  • Failed delivery attempts
  • Refusal to pay customs duties or import fees

Contact Information

Phone Number: +1 628 262 5246
Email: [email protected]