At The Jacket Merchant, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to assist you. Please review our return, refund and exchange policies below.

---

Return Eligibility & Timeframe

You may request a return or exchange within 30 days of delivery.

• Requests submitted after 30 days are not eligible for returns or refunds.

---

Item Condition Requirements

To qualify for a return, items must be:

• Unworn and unused
• In original condition with all tags attached
• Should be in original packaging

Items that do not meet these requirements may be declined or sent back to the customer.

---

Custom-Made Items

All custom-made jackets are crafted to your specifications and are considered final sale.

However, exceptions apply if the item:

• Arrives defective
• Is incorrect (different from what was ordered)
• Is damaged during transit

In such cases, The Jacket Merchant will cover all related costs and offer a replacement or full refund.

---

Proof of Purchase

To initiate a return or exchange, please provide:

• Your order number
• The email address used at checkout

---

How to Start a Return

Before returning any item, please contact our support team at:
📧 [email protected]

We will provide detailed return instructions along with the correct return address.
Returns sent without prior approval may not be accepted.

---

Refund Processing

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing is completed within 10 business days

Please note that your bank or card provider may require additional time to reflect the refund.

---

Return Shipping Costs

We cover return shipping costs if:

• You received the wrong item
• The item arrived damaged
• The size sent differs from your order

---

Change-of-Mind Returns

If you wish to return an item due to personal preference (e.g., style or change of mind):

• Return shipping costs are the responsibility of the customer

---

Size Exchanges

If your jacket doesn’t fit as expected:

• We’re happy to offer a size exchange
• Return shipping is paid by the customer
• Replacement shipping is covered by The Jacket Merchant

---

Exchanges

We offer exchanges for:

• Defective items
• Damaged items
• Incorrect items

To arrange an exchange, please contact:
📧 [email protected]

---

Damaged or Incorrect Item

If your order arrives damaged or incorrect, notify us right away within 48 hours of delivery at [email protected]. Our team will promptly arrange a refund or replacement to resolve the issue.

---

Return Address

The Jacket Merchant
11094 Grader St. Dallas
TX 75238
United States

---

Contact Us

Phone Number: +1 628 262 5246
Email:[email protected]