FREQUENTLY ASKED QUESTIONS
Q. How we describe our Quality Detail?
A. We truly believe in providing the best quality to customers for a long term relationship. We satisfy our customers by fulfilling the demands as per their expectations by providing them the best manufactured item.
Q. How do we know about the type Leather Material used for the manufacturing of the product?
A. It should be mentioned in the Product Name and in the Product Details. The Outfits are manufactured mostly from purest leather quality attained from Cow, Sheep and Lamb skins. We also produce the Outwear in Best Quality Synthetic Leather as well and other materials.
Q. How much time it will take to dispatch my order?
A. With the priority courier services, we try our level best to deliver the order soon but normally it takes 6–10 business days, which includes:
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Order processing: 2–5 business days
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Shipping & delivery: Remaining time within the 6–10 business day window
In case of natural misfortunes or public holidays like Christmas, Easter delay may occur.
Q. is the facility of shipping available world-wide?
A. Yes, we offer international shipping to almost all countries. Please note that we do not ship to APO/FPO addresses or P.O. Boxes
For assistance, contact us at [email protected].
Q. How can I recheck the information after placing my order?
A. The confirmation of the order mail consists of following:
Price of item
Product Name with SKU number
Order number
Shipping Address and Billing Address
Phone Number
Moreover, we provide you the facility to register your account so that you can manage your orders online, can subscribe as well to our social media channels and blogs and can get daily information about sales and discounts of old and new products periodically.
Q. Is it possible to change the order?
A. Yes, you can change your order within 24 hours if you are having mind-set on any other item.
Q. What is the Payment Method used in TheJacketMerchant.com?
A. TheJacketMerchant provides the safest ways to acquire the best and allows PayPal, ApplePay, GooglePay, Debit/Credit cards including Visa, Mastercard, American Express, and Discover because it is secure and everyone trust it throughout the world.
Q. How do I protect my Leather jacket from the rain?
A. It is recommended to avoid the rain or carry an umbrella as rain drops may leave a mark on the finish of the jacket. If your leather garment does get wet, hang it on a well shaped hanger and allow it to dry at room temperature.
Q. How do I know what size to get?
A. For the sizing guide we have a size chart. Size charts link is next to the size options when you are viewing a product. For sizing query, it may be useful if you better ask us.
Q. How do I use a coupon code?
A. You can apply your coupon code at checkout by entering it in the provided field before finalizing your order.
Q. Will I get tracking details for my order?
A. Yes, once your order has been dispatched, you’ll receive an email containing your tracking information.
Please allow 24–48 hours for the tracking status to update.
Q. Can I return or exchange my jacket if the size isn’t right?
A. Absolutely. We offer a 30-day return or exchange period from the date your order is delivered, as long as the item remains unworn, unused, and in its original condition.
For complete information, please refer to our Return & Refund Policy.
Q. Is return shipping free?
A. Yes, return shipping is covered for eligible returns and exchanges within the specified policy period.
Q. How to contact TheJacketMerchant?
A. Email Us at [email protected] for any queries
Contact Information
Address: 9082 Parkway East, Unit 15
Birmingham, AL 35206
United States
Phone Number: +1 628 262 5246
Email: [email protected]