The Jacket Merchant provides FREE WORLDWIDE Shipping apart from one of the qualified courier company like FedEx, DHL, USPS, UPS, Royal Mail. It will take upto 8-10 working days to deliver at your doorstep. However, for all custom orders, we do not have a pre-specified fulfilment date.
For countries like Russia, Israel, Brazil and other Sanctioned countries you have to contact before ordering.
Once the payment is received, the customer will be notified via email of order confirmation from The Jacket Merchant customer service
Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer’s responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.